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Frequently Asked Questions
 TIPs for Using proU.net Courses
- For best results when accessing each document in the online courseware, wait until the entire document has downloaded to your web browser before you begin to navigate the page.
- Throughout the online courses are links to definitions in our Glossary of Real Estate Terminology. When you are looking up terms in the glossary, return from the glossary back to the document you were working in by using your browser's back button. Because of the way the browser works, you may not return to the exact location in the course. Don't worry. Just use your web browser's scroll bar to find the correct location in the page. It should be in the general vicinity of where the browser returned you.
Frequently Asked Technical Support Questions
Click on the number to the left of each question for answers to these frequently asked technical support questions:
1. How do I register for courses?
2. What is a "web browser"?
3. What is "Adobe Acrobat Reader"?
4. What web browser should I use?
5. What is a software "plug-in?
6. What are "Cookies"?
7. What are "History" files?
8. How are proU.net courses password protected?
9. When entering passwords, or filling out quiz and exam forms, I receive the message: "Authorization Failed." What happened?
10. What is a "Student Agreement"?
11. What is the best way to navigate within proU.net courses?
12. I have already completed part of a course. How do I return to where I left off?
13. How do quizzes and final exams work?
14. I completed half an online final exam, then had to log off the Internet. When I returned I wanted to start where I left off. Unfortunately I lost all my answers to the questions I had finished. What happened?
15. What happens if I fail an exam?
16. How do I get my transcript?
17. What is the telephone number for proU.net Technical Support?
18. Where can I get answers to my Adobe Acrobat Questions?
19. Where can I get answers to my other computing or technology questions?
How do I register for courses?
To register for courses through proU.net's Online Resistration System, or call 1-877-776-8638, Monday through Friday, 9 am to 4 pm. Payment by credit card (Mastercard or Visa) only.
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What is a "web browser"?
The software you are currently using to view this web page is a "world-wide-web browser." The web browser was developed to allow users to access information from the world-wide-web, using his or her personal computer. Initially, web browsers were very simple, allowing users to view the text and graphic content of web sites. Today, web browsers have become much more sophisticated, giving users the ability to access audio and video content. The companies who develop web browser software, primarily Netscape, Inc. and Microsoft Corporation, periodically upgrade their products. To keep current you should obtain upgrades of your web browser software at least once per year.
To compare features and limitations of the most commonly used browsers, Netscape Navigator, Microsoft Internet Explorer, and AOL, click here: Limitations and Features of Web Browsers
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What is "Adobe Acrobat Reader"?
Abode Acrobat Reader is a commonly used software program that works with your web browser to download and display documents. If you are having difficulty opening Acrobat PDF files it may be because a current version of Acrobat Reader (5.0) is not present on your computer system. Use the links below to obtain a current version of Adobe Acrobat Reader.
Download FREE from Adobe
-OR-
Download FREE from CNET
Select Internet from the Categories menu
CLICK HERE to open proU.net's Acrobat Reader Frequently Asked Questions.
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What web browser should I use?
proU.net Courses operate best when using either the Netscape Navigator 4.0+ or Microsoft Explorer 4.0+ web browsers to access the online course material. If you are not using one of these web browsers, you may experience difficulties accessing the online course. In the unlikely event that you do experience problems, we recommend that you upgrade your web browser before proceeding with the online course.
It is very important that you know how to operate your web browser software. Your web browser's navigation tools, including the back button , scroll bar, go menu and bookmarks, (on Netscape Navigator) or favorites (on Microsoft Explorer) are used to operate the online course. Please make every effort to learn the operation of your web browser before you begin the course.
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What is a software "plug-in?"
Your web browser has a set of "standard features" including the ability to view and navagate web pages. A class of software called "plug-ins" has been created to expand your web browser's capabilities. Examples include software plug-ins that allow your web browser to play audio and video files. Many of today's web browsers include a version of the most popular plug-ins. Download versions of these plug-ins are also available online, and most are currently free. Some proU.net courses require students to download the Acrobat plug-in from Adobe Systems. If you do not already have the Acrobat plug-in, click on the graphic below to download it free from Adobe Systems.
Click above to get Acrobat Reader
FREE from Adobe Systems
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What are "Cookies"?
"Cookies" are computer codes that help web site operators identify customers. Cookies are "set" on your web browser automatically by most websites. proU.net courses use "cookies" as a means of identifying registered students.
Clearing Cookies
Sometimes "cookies" are set on your computer incorrectly, making it necessary to remove or "clear" the cookies from your system. Cookies are temporary files, so their removal will have no adverse effect on your computer or web browser. In fact, it is a good policy to "clear cookies" from your computer system as part of periodic maintenance.
PC computers running Windows 98
Using the right mouse button, click the Windows "Start" button (probably located on the bottom-left of your computer screen). A small menu will display
a. Click "Find" with left mouse button
A "Find" window will display
a. In the "Named:" field, type the word "cookies"
b. In the "Look In:" field, use the pop-up menu on the right side of the field to select the C: drive
c. Click "Find Now"
A directory (folder) called "Cookies" will appear, probably at the top of the list of found files. Double click to open the "Cookies Folder"
When the "Cookies" window opens it will contain a number of files. These files are "cookies."
Select and "Delete" the cookie files. You will not be able to delete the "index.dat" file.
Once you have removed all the cookie files, close the "Cookies" and "Find" windows.
On the Windows desktop, double-click the "Recycle Bin"
a. Using the "File" menu, select "Empty Recycle Bin"
Restart your computer.
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What are "History" files?
"History" files, are web pages that your browser automatically saves to your computer for temporary use. Sometimes these files are incomplete or incorrect. Occasionally it is necessary to remove or "clear" these "corrupted" files from your computer system. Use the instructions below to "Clear History" on your web browser.
Clearing History
PC computers using Explorer, Navigator or AOL Web Browsers
Explorer:
Restart/Start "Explorer"
From "Tools" in the Top Menu ("file", "edit"...) select "Internet Options"
From "Temporary Internet Files" in the options window, select "Delete Files", then click "OK"
From "History" select "Clear History", then click "YES"
Close "Internet Options" window and Restart "Explorer"
Navigator:
Restart/Start "Navigator"
From Top Menu ("file", "edit" ...) select "Preferences" from the "Edit" menu
In "Preferences" under "Category" select "Navigator"
a. To the right in the window, from "History" select "Clear History", then click "OK"
In "Preferences" under "Category" select "Advanced"
a. If there is a plus sign (+) in the box to the right of the word "Advanced", click it.
b. Select "Cache" under "Advanced"
c. To the right in the window, click "Clear Disk Cache", then click "OK"
d. Click "Clear Disk Cache", then click "OK"
e. Click "OK" at the bottom of the "Preferences" window
Restart/Start "Navigator"
AOL:
Restart/Start "AOL"
From AOL buttons, select "My AOL"
From "My AOL" menu, select "Preferences"
From "Preferences", select "WWW"
a. From "Temporary Internet Files" in "WWW" window, select "Delete Files", then click "OK"
b. From "Temporary Internet Files", select "Clear History", then click "YES"
Close AOL windows and Restart "AOL"
Return to Questions
How are proU.net courses password protected?
proU.net Courses are protected from unauthorized use by a password scheme. The password scheme uses password-pairs which include an abbreviation of the course part (fair1 = Fair Housing PART I), and a password of five or more letters (raelc). You receive your password-pair to access the first part of any course after you register.
When you attempt to enter a course, a password dialog box will appear. Enter the course-part abbreviation (fair1) in the User Name field and the course-part password (raelc) in the Password field. Each section of the course has its own password-pair which you will receive automatically when you complete the preceding section.
Return to Questions
When entering passwords, or filling out quiz and exam forms, I receive the message: "Authorization Failed." What happened?
Return to Questions
What is a "Student Agreement"?
Before you enter proU.net Courses a Student Agreement form will be displayed on your screen. You must complete and submit the Student Agreement before you can proceed with the course. By submitting this form you agree to comply with the terms, conditions and copyright restrictions as stated on the Student Agreement form. A copy of this form is emailed to you. Please keep it for your records.
When you enter your PIN, remember to type the entire PIN, letters and numbers with no spaces.
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What is the best way to navigate within proU.net courses?
The Course Index is the primary tool for navigating proU.net Courses. Each page of the course includes multiple links to the Course Index. The Index provides the fastest, easiest way to move throughout the online course material. Use the Index while you take the "open book" exams to locate course material dealing with each question.
Return to Questions
I completed part of a course in a previous study session. When I want to study again, what is the best way to return to where I left off?
There are two ways to accomplish this:
When you finish a study session, use your web browser to add a bookmark where you left off. When you want to begin a new study session, select this bookmark from your browser's Bookmarks list. It will return you to the location in the course where you left off.
When you complete a study session make a written note of location in the course material where you left off. Make sure to note the specific course section, i.e., "Fair Housing course - PART I - Fed. Fair Housing Law - Civil Rights Acts." When you want to start a new session, go to the Course Index and select the section of the course where you left off.
Return to Questions
How do quizzes and exams work?
Immediately after you submit a quiz or exam, you receive an on-screen summary of how you answered the quiz questions. Incorrect answers will be marked with a red  , and be accompanied by links to relevant text within the reading material. This response will also contain the password to the next part of the course. You will also receive your results via email. This procedure is repeated for each part of a course. You must complete and submit the quizzes for each part BEFORE you can move on to the next part of the course.
After submitting the last quiz of a course, you will be issued the password to access the Final Examination. Enter your PIN number in the final exam form, select your answers, and submit the exam for grading. Immediately after you submit the exam, you will receive an on-screen summary of your results. Incorrect answers will be marked with a red , and accompanied by links to relevant text within the reading material. You will also receive your results via email. Keep this email message for your records.
To receive course credit you must pass the Final Examination with a score of 70% or better.
Return to Questions
I completed half an online final exam, then had to log off the Internet. When I returned I wanted to start where I left off. Unfortunately I lost all my answers to the questions I had finished. What happened?
If you terminate your Internet connection in the middle of a final exam, you will lose any answers you have selected. We suggest you manually record your answers as you progress through the final exam. Then, if you have to leave or you lose your connection for any reason, you will have a record of how you answered the questions you completed in the previous session. Select these answers again, answer the balance of the questions, and then submit the completed exam for grading.
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What happens if I fail an exam?
If you should fail the final exam, we will notify you immediately and instruct you to retake the final. You will be given an opportunity to retake the exam until you pass.
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How do I get my transcript?
A Course Completion Certificate will be emailed to you upon successful completion of the last course for which you are registered. We will also send a hard copy to you via U. S. Mail. You will NOT receive a separate completion certificate for each course. We will send you ONE course completion certificate with all the courses on it within three days of passing the last of your final examinations. The course completion certificate will contain the course approval numbers required by the state. You are required to send these numbers with your official renewal papers. proU.net does NOT do this for you.
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What is the telephone number for proU.net Technical Support?
If your question isn't answered here or you are still having trouble operating the course call 1-877-776-8638, Monday through Friday, 9 am to 5 pm for technical support.
Return to Questions
Where can I get answers to my Adobe Acrobat Questions?
Everything you need to know to download and operate Abobe Acrobat can be found in the following technical support links.
New to Acrobat Reader?
Introduction to Acrobat Reader
Having trouble downloading or installing Acrobat:
Troubleshooting Problems When Downloading or Installing Acrobat Reader
Apple Macintosh Users:
New to downloading files to your Mac?:
Downloading Files in Mac OS
Are you using Netscape Navigator for Mac OS?:
Configuring Netscape Navigator for Mac OS to Display PDF Files
Are you using Internet Explorer for Mac OS?:
Configuring Internet Explorer for Mac OS to Display PDF Files
Windows PC Users:
New to downloading files to your Windows PC?:
Downloading Files in Windows
Are you using Netscape Navigator for Windows PC?:
Configuring Netscape Navigator for Windows to Display PDF Files
Are you using Internet Explorer and AOL for a Windows PC?:
Configuring Internet Explorer and AOL for Windows to Display PDF Files
AOL Users:
Are you using Internet Explorer and AOL for a Windows PC?:
Configuring Internet Explorer and AOL for Windows to Display PDF Files
Are you using AOL on a Mac?:
Configuring AOL for Mac OS to Display PDF Files
Contacting America Online
http://www.aol.com/
For America Online technical assistance connecting to or using AOL in the United States or Canada, call 888-265-8006 (Windows) or 888-265-8007 (Macintosh).
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Where can I get answers to my computing or technology questions?
CNET Help.com is the place to find hundreds of thousands of computer and technology questions and answers, culled from Usenet newsgroups and submitted by users around the world. And the best part is, it's all free. Here's some of what you can do:
- Search a database of questions and answers, or submit your own question to the worldwide community of computing experts. Most questions are answered within 24 hours.
- Browse our directory of thousands of tips and how-tos, written by CNET editors, for more help with the hardware and software products you use every day.
- Get more resources on your favorite tech topics in CNET Help Centers, where you'll find everything from books to online classes to assisted tech support.
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